// LEGAL — PRIVACY POLICY
Privacy Policy
Last updated: October 8, 2026. Contact: Customer Support.
1. What we collect
- Contact details you submit (name, email, phone, location, device/service details).
- Service records (diagnostics, photos of installs with your consent, invoices).
- Basic analytics (pages visited, device type) to improve the site.
2. How we use it
To schedule and perform repairs/installs, send quotes and status updates, process payments, honor warranties, and — only with consent — share project photos or tips.
3. Camera & smart-home data
Surveillance footage and smart-home credentials are accessed only to complete your project, never copied off-site, and credentials are returned/rotated at handoff. Remote-viewing access is configured on your accounts, not ours.
4. Sharing
We never sell personal data. We share only with: payment processors, parts suppliers (shipping only), and — for enterprise IT/cloud referrals you request — Kline IT Solutions.
5. Retention & security
Service records are kept up to 5 years for warranty support, then deleted on request where law allows. Data is transmitted over TLS; NVR/cloud systems are hardened with unique passwords and 2FA where supported.
6. Your rights
Request access, correction, or deletion of your data at Customer Support. We respond within 30 days.